Refund policy

Overzail – Refund & Returns Policy

1. Your Right to Cancel (14-Day Cooling-Off Period)

In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the statutory right to cancel your order for any reason within a 14-day cooling-off period.

  • This 14-day cancellation window begins the day you, or a third party indicated by you, physically receive the goods.

  • To exercise your right to cancel, you must inform us of your decision via a clear statement by emailing support@overzail.store before the 14-day period expires.

  • You do not need to provide a reason for cancelling during this timeframe.

2. Return Conditions & Timelines

Once you have notified us of your intent to cancel, you must send the items back to our designated return address without undue delay, and in any event, no later than 14 days from the day you communicated your cancellation.

  • Condition of Items: To receive a full refund, items must be returned in their original, pristine condition—unworn, unwashed, with all original luxury garment tags fully attached and intact.

  • Deductions: We reserve the right to make a deduction from your refund if the value of the goods has been diminished by unnecessary handling (e.g., handling garments beyond what would be reasonably permitted in a physical boutique window or shop).

3. Refund Process & Delivery Charges

If you cancel your contract within the standard statutory window, we will reimburse all payments received from you.

  • Delivery Costs: Your refund will include the standard delivery cost paid at the time of purchase (in line with UK statutory requirements, if you opted for an enhanced, premium express delivery service, we are only required to refund the amount of our standard, least expensive delivery method).

  • Timeline: We will process your full refund within 14 days of receiving the returned goods back at our facility, or 14 days from the date you provide verified proof of postage.

  • Method: The reimbursement will be issued to the exact same payment method used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

4. Faulty, Damaged, or Incorrect Goods (Short-Term Right to Reject)

Under the UK Consumer Rights Act 2015, all goods supplied must be of satisfactory quality, fit for purpose, and exactly as described. If any garment or accessory you receive from us fails to meet these criteria, you are entitled to the following legal protections:

  • Up to 30 Days: If your goods are faulty or misdescribed upon arrival, you have a short-term right to reject the item and claim a full refund.

  • Up to 6 Months: If a fault develops after the initial 30 days but within 6 months of delivery, you are entitled to a repair or a replacement. If the item cannot be repaired or replaced successfully, you may then request a full or partial refund.

  • Return Costs for Faulty Goods: Overzail will cover all reasonable return shipping costs for faulty, damaged, or sub-standard items. Please contact support@overzail.store to receive a pre-paid shipping label.

5. Governing Law

This policy, its terms, and any returns disputes shall be governed by and interpreted in accordance with the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts