Shipping policy

Overzail – Shipping Policy

Thank you for choosing Overzail. We are committed to delivering our premium garments and accessories to you with the utmost efficiency and care. All shipments are managed in strict compliance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Shipping Methods, Timelines, and Cost

We offer two curated delivery tiers designed to ensure your purchases arrive safely at your doorstep. Please note that order cut-off times apply at 4:00 PM GMT each working day.

  • Standard Delivery (Free):

    • Delivery Window: 5 to 12 working days.

    • Cost: Completely complimentary on all orders, with no minimum spend required.

  • Express Delivery (Paid):

    • Delivery Window: 5 to 8 working days.

    • Cost: Calculated and clearly displayed at the checkout stage prior to payment completion.

2. Statutory Delivery Guarantee

In strict accordance with United Kingdom consumer legislation, unless a specific alternative agreement is explicitly reached, we guarantee that all goods will be delivered to you within a maximum period of 30 days from the date on which your contract is concluded (the date you receive your formal Shipment Confirmation email).

In the highly unlikely event that your delivery exceeds this 30-day statutory window, you maintain an absolute legal right to cancel your order and receive a full, immediate reimbursement.

3. Transfer of Risk, Loss, and Damage

At Overzail, we retain full operational responsibility for your luxury items during transit.

  • The risk of loss, theft, or physical damage to the items remains entirely with Overzail until the goods are physically delivered to you, or into the physical possession of a third party nominated by you (such as a neighbour or designated safe place).

  • Once delivery is complete and the goods are in your possession, the legal risk transfers to you.

  • If your package arrives damaged, or if you suspect an item has been lost in transit, please contact our dedicated concierge immediately at support@overzail.store so we can initiate a swift priority investigation and arrange a replacement or refund.

4. Tracking and Order Updates

Upon dispatch from our facility, you will receive a formal Shipment Confirmation email containing a premium tracking link. This allows you to monitor the progress of your delivery in real-time as it journeys to your delivery address.